Privacy policy

The controller of the data collected on this site is:

• Name: IMAGINOWEB (ImaginoVox)
• Representative: Lorenzo ICHOURIBEHERE
• Registered office: 8 rue Biot, 75017 Paris, France
• SIREN: 890 842 792

For any question regarding your data, you can contact us at contact@imaginovox.fr.

We only collect the data strictly necessary for the purposes described below:

• Form data : when you fill in the sign-up or contact form: name, email address, phone number, the name of your business and the content of your message.
• Live chat data : if you use the live chat (Tawk.to): the content of the conversation and associated technical data.
• Browsing data : technical data sent by your browser (IP address, device type, pages visited), within the limits of the cookies you have accepted.

We do not collect any sensitive data and do not carry out any profiling or fully automated decision-making about you.

Your data is processed for the following purposes:

• Responding to your demo or information request and following up on it — Pre-contractual measures and legitimate interest
• Enabling conversations through the live chat — Your consent
• Ensuring the proper operation, security and audience measurement of the site — Legitimate interest and, for non-essential cookies, your consent

Your data is intended for the ImaginoVox teams only. We rely on technical sub-processors acting on our behalf and bound by confidentiality and security obligations:

• Hostinger : website hosting (European Union).
• Tawk.to : provision of the live chat service.

Your data is never sold, rented or transferred to third parties for commercial purposes.

Some of our sub-processors may process data outside the European Union. In that case, such transfers are governed by appropriate safeguards (the European Commission’s standard contractual clauses) to ensure an adequate level of protection for your data.

Your data is not kept longer than necessary:

• Prospect and contact data: up to 3 years from our last interaction;
• Customer data: for the entire duration of the contractual relationship, then archived in line with applicable legal periods;
• Cookies: for a maximum period of 13 months.

The site uses cookies that are strictly necessary for its operation and, subject to your consent, cookies related to the live chat. No advertising cookie is set.

You can change your choices at any time via the Manage my cookies button in the footer.

We implement appropriate technical and organizational measures (encrypted HTTPS connection, restricted data access) to protect your data against unauthorized access, loss, alteration or disclosure.

In accordance with the GDPR, you have the following rights over your data:

• Right of access and rectification
• Right to erasure (the "right to be forgotten")
• Right to data portability
• Right to object and to restrict processing
• Right to withdraw your consent at any time
• Right to give instructions regarding the fate of your data after your death

To exercise these rights, contact us at contact@imaginovox.fr. A response will be provided within one month.

If, after contacting us, you believe your rights are not being respected, you may lodge a complaint with the CNIL (the French Data Protection Authority — www.cnil.fr).

As part of our phone assistant service, ImaginoVox processes data about callers (for example name, phone number and booking details) on behalf of the client business, which is the data controller. Such processing is governed by a separate data processing agreement (DPA) entered into with each client business, and not by this policy.

We may update this policy to reflect changes in our practices or in applicable regulations. The last update date is shown at the top of this page.